The present Terms & Condition s governs the access to, navigation in, and use of this website https://goshopia.com (hereinafter, the “Website”).
1.- Information about the Website holder
We hereby inform you that AMORALO DIGITAL PORTEL, (hereinafter, the “HOLDER”) maintains and owns this website.
The user (hereinafter, the “User”) may contact AMORALO DIGITAL PORTEL at the following email address: [email protected].
Access to and/or use of the Website makes you a User and entails your acceptance of the present Legal Notice, as of the time of said access and/or use.
3.- Use of the Website
The User assumes all responsibility for his/her use of the Website. The Website may provide to the User access to a wealth of products, texts, charts, drawings, designs, photographs, multimedia content, and information (hereinafter, the “Content”) held by the HOLDER or by third parties.
The User undertakes to make appropriate use of the Content and services provided through the Website. Without limitation, the User undertakes not to use said Content or services to (i) incur in unlawful activities or activities which may be contrary to good faith and public order; (ii) damage the hardware or software systems of the Website holder and/or its providers or third parties; (iii) introduce or disseminate on the web computer viruses or other physical systems or software which may cause the damage mentioned above; (iv) intend to access to, use and/or manipulate the data of the HOLDER, third-party providers or other Users; (v) reproduce or copy, distribute, allow the public to access under any modality of public communication, transform or modify the Content, except with the prior authorization of the holder of the relevant rights; (vi) supress, conceal or manipulate notices regarding intellectual or industrial property rights and other data which may identify the rights of the HOLDER or of third parties in the Content, as well as any technical devices used for protection or any information mechanisms which may have been built into the Content.
The HOLDER will be entitled to investigate and report any of the above conducts as provided for by Law, and to cooperate with the authorities in the investigation of said activities.
4.- Intellectual Property
All and any intellectual property rights in the content and graphic design of this Website are the exclusive property of the HOLDER or of a third party who has authorized the use thereof. Therefore, the HOLDER shall have the exclusive right to exploit said content and graphic design.
Therefore, under the provisions of the current European legislation on intellectual and industrial property, any public reproduction, transmission, adaptation, translation, distribution or communication, including making available or any other form of commercial exploitation and/or amendment of all or part of the content of the Website, is forbidden unless previously authorized expressly by the HOLDER.
The HOLDER does not hereby grant any license or authorization to use any of its intellectual and industrial property rights or any other properties or rights related to the Website and/or the services or content thereon.
The legitimacy of the intellectual or industrial property rights in the content provided by the Users is the exclusive responsibility of said Users, who shall hold the HOLDER harmless against any third-party claims resulting from any unlawful use of the Website content.
5.- Responsibilities and Guarantees
The HOLDER declares that it has adopted all measures necessary, within its possibilities and considering the current state of technology, to enable the correct functioning of and the absence of virus and harmful components on its Website. However, the HOLDER may not be held responsible for: (i) the lack of continuity and availability of the Content and Services; (ii) the presence of errors in said Content or the failure to correct any defects which may exist; (iii) the presence of viruses and/or other harmful components; (iv) any damages caused by third parties infringing the security systems of the HOLDER.
The HOLDER may suspend access to the Website temporarily without warning by reason of maintenance, repair, update or improvement operations. However, whenever possible, the HOLDER shall communicate the date of suspension of the services to the User sufficiently in advance.
The HOLDER assumes no responsibility for the links to other web pages which may be included on the Website and which may lead the User to other websites over which the HOLDER has no control whatsoever. Consequently, the User’s access to said websites shall be under his/her own responsibility and subject to the terms therein.
The HOLDER may not be held responsible for any use given by the users to the Content provided on the Website.
7.- Term and amendments
This Legal Notice will be in force for an indefinite term. The HOLDER may make any changes in the terms and conditions of this Legal Notice. Said changes will enter into force as of the date of publication thereof.
The HOLDER may suppress, add to or amend the Content and the services provided, as well as the form in which these are located or presented. Any terms and conditions posted on the Website at the time of access thereto by the user shall be deemed in force.
Access to and/or use of the Website shall be deemed to be an acceptance by the User of the terms and conditions of this Legal Notice and of any amendments hereto.
Payment will be debited and cleared from your account upon dispatch of your order from the Goshopia website. Visa and Master Card credit and debit cards in AED will be accepted for payment. After the payment has gone through, you will receive an email with your payment confirmation.
You confirm that the Payment card that is being used is yours or that you have been specifically authorized by the owner of the Payment card to use it. All Payment card holders are subject to validation checks and authorization by the card issuer.
Please note that we will not trade with or provide any services to OFAC and sanctioned countries. Also, Customers under the age of 18 using the website shall not register as users of the website and shall not perform any transaction.
If the issuer of your payment card refuses to authorize payment, Goshopia will not be liable for any delay or non-delivery.
Goshopia´s website is fully secure. All Payment card transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology.
All reasonable care, as it is in Goshopia’s power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part, Goshopia cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
The cardholder must retain a copy of transaction records and Merchant policies and rules. The User is responsible for maintaining the confidentiality of his/her account.
9.- Delivery and Shipping
Once payment has been processed, we will start packing with love and care your purchased items. We will share the Tracking Code as soon as available for you to be able to track your precious parcel. Please note that we offer you free local and worldwide shipping, but taxes, duties etc are beyond our control and might be added depending on the country of delivery.
As we work with different designers across the World, there might be different delivery times depending on where you and they are located, or if they have some stock near you. As a general rule, you should receive your parcel within 2-5 days if in the UAE and for international shipments between 7-15 days.
With the Courier tracking code, you will be able to know precisely when you will receive your purchase and if you have any question, we are here to help. Just drop us an email to [email protected].
We work with designers and artisans because they offer high quality, beautiful designs, and uniqueness. All this requires time. We offer the best of slow and sustainable fashion. Please bear with us. You won´t regret it!
We want to make everything as fuss-free as possible. That is why if you are in the UAE, you have free returns. Let´s see all the terms and conditions in detail.
If a customer is not happy with their purchase, they may obtain a refund or exchange within 14 days of receipt of the goods. Satisfaction is always a top priority and as such, each query is addressed individually to the best of our ability. Please make sure you email us before the date is passed. We will guide you through the whole process.
If you are based in UAE you can return your purchase for free, but if you are located overseas, you will have to bear the cost of returning the item to us. Please make sure to mark your parcel as “returned goods” to avoid being charged additional duties. Don’t forget to ask your courier for a tracking number or proof of shipping to track your parcel and to have proof that you’ve sent it. Please make sure to email us at [email protected] to initiate the return.
Customs duties and sales taxes are non-refundable. Please note that exchanges and returns will be submitted through the same customs procedures, therefore are applicable for duty and tax again.
Please be aware that in order to receive a refund or exchange, the item(s) must be unworn/ unused and in perfect condition, with all the labels attached and in the original packaging. Where provided, any designer packaging such as authenticity cards, dust bags, and leather tags should be included as part of your return. We will not accept returns that do not adhere to the specified conditions outlined. If you are sending the item and it is not approved for a refund, you might have to bear the cost of shipping it back to you.
Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns will not be accepted if the protection strip has been removed (swimming wear) or if the items are soiled (lingerie).
All returns should be sent back in their original packaging provided. Please ensure when returning the parcel that the packaging is properly protected. Until we receive the package, it is under your responsibility.
Once the parcel is received in our offices, the items will be checked and your request will be approved or denied. If approved, your refund will be completed onto the original mode of payment- if credit or debit card- and will be processed within 15 to 45 days depending on the issuing bank. Please note Cash payments will only be refunded as Goshopia credit.
If you choose, we can issue your refund as Goshopia credit. The amount will appear in your profile and you will be able to use it at your next purchase with us.
We work hard aiming that every item arrives in great condition but if you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise us as soon as possible. We will arrange a return and process a refund for the defective item.
Please note that to the nature of customized orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customized pieces were damaged or faulty when delivered to you.
Please feel free to address any additional questions you may have to our Customer Care Representative by writing us an email to [email protected].
For exchanges, please refer to the refund policy. We’re not able to offer an exchange on returned items. All returned/ exchanged items will be refunded once they’ve been received and checked in our offices either via store credit or refunded to the original method of payment (except if cash- in that case, that will be applied as store credit). If you need a different size or color of an item, then you’ll need to place a new order.
Please contact us at [email protected]. We will assist you with all the process.
Please note that customs duties and sales taxes are non-refundable. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.
We hope you have no regrets but, just in case, you can cancel your order up to 3 hours after the order has been placed. Please send us an email before the 3 hours expire to [email protected].
Refunds will be made onto the original method of payment and will be processed within 15 to 45 days depending on the issuing bank. Alternatively, we can offer you Goshopia´s store credit within 48 hours.
12.-Passing of property and risk
Goshopia and the designers showcased retain legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to Goshopia and the designers showcased if payment is refunded to you.
Risk on the Product(s) will pass to you upon delivery.
13.-Copyright and Trademarks
All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of Goshopia, our affiliates, our partners or our licensors, and is protected by U.A.E. and international copyright laws.
The trademarks, logos, and service marks displayed on the Website (collectively, the “Trademarks”) are the registered and unregistered marks of Goshopia, our affiliates, our licensors or our partners, in the U.A.E. and other countries, and are protected by U.A.E. and international trademark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners.
Neither the content, the trademarks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
For the avoidance of doubt, Goshopia does not make any warranty or representation in respect of any other trademark and all the trademarks presented at the Website belong to their respective owners.
Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Goshopia tries to ensure that the information on this site is accurate and complete. Amoralo Digital does not promise that Goshopia’s Content is accurate or error-free. Goshopia does not promise that the functional aspects of the Site or the Content will be error free or that this Site, Goshopia’s Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date antivirus software installed.
By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant to Goshopia the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hrs to be displayed but Goshopia does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts, please email us.
Goshopia reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trademarks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public; information you consider confidential should not be posted to this site.
If you have any questions regarding these legal documents, please contact us via email at [email protected]
16.- Governing Law
Your use of this Website and any purchase by you of any Product from Goshopia´s platform shall be governed by U.A.E law and you adhere to submit to the exclusive jurisdiction of the U.A.E. courts.
In case of any dispute, first, we will try to sort out the issue amicably and in good faith. If it doesn’t work, the disputes will fall under the Dubai Court, to be finally settled by binding arbitration by one (1) arbitrator in accordance with the rules of the Dubai International Arbitration Centre (DIAC). The seat of arbitration shall be in Dubai and the arbitration shall be conducted in the English language and the arbitration award shall be final and binding on the parties.
In case of breach of this agreement, you agree to indemnify Amoralo Digital, Amoralo Digital’s community, affiliates, employees, partners etc… from any loss, liability, demand or claim made by any third party due to the violation of this agreement.
17.- Contacting Us
If you require help when ordering or would like to provide feedback on our service, please email us at [email protected]. You may also call us on +971 555752608 during office hours from 9.00 am to 5:30 pm (GMT+4) 5 days a week.